portero.com

How to Buy Now

When you select "Buy Now" on any live auction, you are stopping the auction early and are willing to pay a fixed price, at some premium to the current bid, in order to buy this item immediately.

Step 1: Starting a Buy Now purchase

  • Sign In or Register.
  • When you register and create a Portero account, your credit card is required in order to place bids on the site.
  • This information is kept on file and used to authorize and ensure your correct identification. Auctions won, but not paid for, are subject to a $75 cancellation fee that will be automatically billed to this registered credit card.
  • Click “Buy Now” on the auction listing page for the item you wish to buy immediately.
  • After agreeing to the Buy Now price, click the open checkbox confirming your commitment to end the auction and pay for the item.
  • Click “Confirm” to end the auction.

Step 2: Confirming your Buy Now item

  • On the My Account page, your closed auction will be listed under “Auctions Won”. Refresh the page until a “Checkout” button appears next to the item.
  • Click the “Checkout” button. Your item will be placed in your shopping bag to complete your transaction.

Step 3: Paying for your Buy Now item

  • Complete the checkout process to pay for your item. You must pay within three (3) calendar days of notification.
  • You can also call Customer Care and provide payment information by phone, if you prefer.
  • Closed and cancelled auctions that are not paid for will be subject to a $75 cancellation fee. For more details on our Cancellation Policy, please click here for details.

Customer Care:

For further assistance, please contact us by one of the following three easy methods:

  1. ‘Live Chat’: instant text messaging by clicking on the ‘Live Chat’ link on any page
  2. Email: customercare@portero.com
  3. Phone: toll free at 1.877.307.3767 or outside the US: +1.914.730.7031

Customer Care Business Hours:

Monday-Friday: 9AM - 5PM ET (all forms of Customer Care support)