Portero believes that buying and selling pre-owned or new luxury goods online should be straightforward, exciting, and simple. To that end, Portero Customer Care is available to assist with your questions. Whether it is a recommendation in choosing the perfect item, additional product information, check-out clarification, or answers regarding shipping, we are here to help you at any phase of your purchase.

Portero Customer Care is available Monday through Friday 9 AM to 5 PM, U.S. Eastern Time. Any correspondence that occurs over the weekend, on holidays, or after hours will be courteously handled the following business day.

For your convenience, you may contact us in any of 3 easy ways:

  1. Live chat with Portero Customer Care. We highly recommend this method because it will provide you with the quickest service.
  2. Email us at CustomerCare@portero.com or use the form below.
  3. Call us at 1.877.962.2398

Our goal is to assist you in any way we can to make your online luxury auction experience safe and enjoyable.